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Case Study:
Scaling Workforce Support for a Global Retail and Supply Chain Leader

Industry: Retail + Global Supply Chain

Region: U.S. 

Company Size: Global enterprise operating hundreds of retail locations and distribution facilities worldwide

Key Results Achieved

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Requisition Response Rate

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Specialized Roles Delivered

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Locations Supported by Workforce Delivery

The Challenge

As the client expanded operations and continued optimizing its supply chain network, demand increased for specialized operational and technical talent across multiple locations.

Key challenges included:

  • Recruiting skilled professionals across retail and distribution environments

  • Managing workforce demand during peak operational periods

  • Maintaining hiring speed without sacrificing candidate quality

  • Competing for talent in tight regional labor markets

The client required a workforce partner capable of delivering qualified candidates quickly while maintaining consistent quality and reliability.

Our Solution

GTT implemented a structured workforce delivery model designed to support the client’s retail and logistics operations.

Key components of the approach included:

  • Dedicated delivery team aligned to client operations
    Recruiters worked closely with hiring managers to understand role requirements and operational needs.

  • Targeted talent sourcing strategies
    Leveraged specialized sourcing channels to identify candidates with experience in retail operations, supply chain, and logistics.

  • Disciplined screening and vetting processes
    Ensured candidates met both technical requirements and operational expectations before submission.

  • Responsive requisition management
    Maintained rapid response times to support hiring needs across multiple facilities.

  • Ongoing partnership with hiring leaders
    Provided continuous feedback loops to refine sourcing strategies and maintain hiring efficiency.

The Results

Through its structured delivery model, GTT helped the client maintain operational continuity and workforce stability across multiple facilities.

Key outcomes included:

  • 95%+ requisition response rate across program requests

  • 50+ roles successfully filled across operational and technical positions

  • Consistent workforce delivery across multiple retail and distribution locations

  • Improved hiring efficiency during peak operational demand periods

Key Benefits to the Customer

Improved Hiring Speed

Disciplined sourcing and screening processes helped reduce time to fill for critical roles.

Reliable Workforce Delivery

GTT provided consistent access to qualified talent capable of supporting retail and logistics operations.

Operational Stability

Access to reliable talent helped maintain performance across distribution centers and retail operations.

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