Case Study:
Utility Workforce Scaling for a Leading Northeastern Energy Provider
Industry: Utilities + Energy
Region: United States
Company Size: Fortune 500 energy provider serving over 4.4 million customers with nearly 10,000 employees
Key Results Achieved
Contractors placed across critical utility functions
Requisition response rate with 8-hour average turnaround
Named Preferred Workforce Partner for 4 consecutive years
The Challenge
Facing a surge in contingent labor demand, the client required rapid access to highly specialized utility talent to support grid reliability, construction oversight, energy efficiency programs, and enterprise transformation initiatives.
The challenge included:
Hard-to-find utility and engineering skill sets
High-volume, multi-discipline workforce needs
Time-sensitive infrastructure and construction projects
The need for consistent, repeatable delivery across long-term programs
To succeed, the client needed a workforce partner that could deliver speed, specialization, and scale — while deeply understanding the operational realities of utility environments.
Our Solution
GTT deployed a dedicated Utility Center of Excellence (COE) model designed specifically to support energy delivery organizations, combining sector expertise, national reach, and a tailored delivery approach.
Key elements of the solution included:
Dedicated Utility COE delivery team
A specialized team focused exclusively on utility and energy roles, enabling faster response times and deeper alignment with operational needs.Nationwide utility talent database
Leveraged a large, sector-specific candidate network built from 15+ years of utility industry experience, enabling rapid access to skilled and hard-to-find professionals.Customized talent pools aligned to client needs
Built role-specific pipelines for positions such as Construction Managers, Project Engineers, Planners & Schedulers, Sourcing Managers, and Energy Efficiency Consultants.Rapid initial deployment
Successfully placed 5 qualified professionals within the first three months, establishing early momentum and trust.- Ongoing workforce expansion and continuity
Scaled delivery to support long-term programs across engineering, IT, finance, professional services, and operational functions.
The Results
110+ contractors placed across utility, engineering, IT, and professional services roles
100% requisition response rate with an 8-hour average response time
58% candidate shortlist rate, reflecting high screening precision
38% interview rate, demonstrating strong alignment between talent and role requirements
4 consecutive years as a preferred workforce partner, supporting sustained infrastructure and grid modernization initiatives
Key Benefits to the Customer
Speed + Responsiveness
A dedicated Utility COE enabled 100% requisition response with rapid turnaround, ensuring projects stayed on schedule.
Specialized Utility Expertise
Deep industry knowledge and role-specific talent pools delivered hard-to-find professionals aligned to complex utility operations.
Scalable, Long-Term Workforce Partnership
Consistent performance and trust led to a multi-year preferred partnership supporting ongoing grid reliability and modernization efforts.
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